Gong- An asset that benefits everyone, not just sales!

We use Gong in various ways. We use it to review ALL recorded calls regardless of department. It is actively used to review sales calls and coach our sales staff. However, it is also a phenomenal onboarding tool. As someone new to my company, I loved being able to go through the library my manager created to watch the Zoom calls my team members recorded. I feel more confident seeing how my colleagues run their calls and adapting them to my style.

As someone who is not in sales, AI insights are not used. However, AI shines in other areas, such as summaries, highlights, action items, etc.

It allows me to capture the different questions that customers ask and helps us prepare our material to be clearer and more straightforward, giving clients more reassurance that we are well-rounded in knowledge.