I wouldn't be without Gong!
March 25, 2025

I wouldn't be without Gong!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is fantastic took for tracking and managing client engagements. It provides us with insight on customer interactions and learning points for the team to improve on.

Pros

  • Call recording - detailed analysis of the call
  • Searchability - great at finding points in a call or surfacing key information on an account
  • Training points - it breaks down interactions for comparison against industry standard benchmarks

Cons

  • Transcription isn't always accurate
  • It saves the reps time in making call notes and follow-up emails, making the team more efficient
It's extremely easy to use and very intuitive. The dashboards are clear and self explanatory

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

It's my favourite software tool. It's great for individual learning and improvement, learning from colleagues when onboarding and for managers to gain insight into team activity.

Gong Feature Ratings

Conversation Intelligence Software Features
8.9
Speech-to-Text Transcription
7
Keyword Detection
9
Sentiment Analysis
8
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
9
Conversion Metrics
10
Keyword Search & Retrieval
9
Call Tagging
10
Integration with CRM Systems
7

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