Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

For recording and call tracking

Pros and Cons

Pros

Ease of use
AI summaries
High quality recording

Cons

Sometimes it doesnt record the right calls
Hard to find info for really old accounts
Takes some time to load the calls

Return on Investment

Better alignment
Time saving with AI
Easy to find accounts to drive pipe

SO EASY TO USE. Very very intuitive. Kind of foolproof. No need to do any training or ramping or onboarding for it. It has a nice flow and it is organize in a way you can find stuff easily. Any kinda area could use it from CS to AE to BDR/ADR.

Market Trends

In my role in specific it hasn't. But i imagine it could be easy to find if the prospects mentions something about the market. The platform would pick up on keywords automatically and you wont really need to do anything about it to find it. More than that I haven't encountered a situation like this.

Key Insights

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Nooks, Slack, Klue

Likelihood to Recommend

Perfect to find information on a closed lost account or a follow up account that you are chasing and need some context on. Perfect for training to. Easy to give out and receive feedback. It is nice it is also connected to Slack so you get live comments from management

Gong Feature Ratings

Comments

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BUY GONG!!