Item: Gong
Rating: 8
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use it for our Go-To-Market teams. We have it integrated with Zoom, so it processes all calls. It's beneficial for managers to review calls for roles such as BDR/SDR and Account Executives. I have received a lot of positive feedback from sales leaders who consider Gong an essential tool for their functions.

Pros and Cons

Pros

Ease of use.
Easy to manage.
Good AI functionalities.

Cons

Provide meeting notes for those attending as well.
Additional tier licenses for different functionalities.
Continuous growth of AI features to be added.

Return on Investment

Allows for a scalable BDR team with less BDR managers.
Greater alignment with the organization's goals.
Good return on creating training materials.

Usability

For what it advertises it should be doing, Gong is serving exactly that need. It's fairly self-service, and managers can access the platform to search for the team members they need to review. This also provides a seamless way to track items and maintain records of these calls without requiring manual triggers.

Relevant and Accurate Insights

Gong.io has been able to provide valuable insights by automatically recording and noting key items discussed during calls. As our organization grows, it's great to use a tool designed to help sales leadership remain scalable. I think there's always room for improvement with AI insights, but so far, it's solving a need.

Market Trends

Yes, with the stats and summaries Gong can provide, it helps to build that training and debrief on what is working and what is not. Combined with its relative ease of use, it made it easier for teams to adopt and utilize it to provide those insights.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Jira Product Discovery, Kandji, Cyberhaven Dynamic Data Tracing

Likelihood to Recommend

Gong is great for situations where a new hire has just joined and the manager wants to check on the calls to provide feedback as they onboard. It's also great if there are some super-star sales reps, and the team wants to learn more about how to structure their conversation, the insights from Gong would be helpful. However, this isn't great for tracking more personal discussions at times.

Gong Feature Ratings

Comments

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Gong is great for GTM teams.