Good for training and coaching purposes
June 18, 2025

Good for training and coaching purposes

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Recording calls with clients and prospects for training and coaching purposes. This helps us improve the way we sell to prospects and support current customers, as well enabling smooth onboarding of new team members

Pros

  • Summarises calls
  • Live coaching feature
  • Joining calls automatically

Cons

  • User experience and interface, I find it sometimes a bit overwhelming
  • More customisation
  • Time saving on writing notes and sharing key insights
  • Had an impact on ROI but I can't quantify it
It's good, but I've not heard often from a representative who would like to understand more about the way we use it and how it could improve
Yes, I think they are quite accurate and useful, although I still rely on chatGPT more
I would personally rate Jiminny slightly hire because of the support they offer and customisation

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

It serves it's purpose well, there could be a few improvements made but overall it does the job

Gong Feature Ratings

Conversation Intelligence Software Features
8.0
Speech-to-Text Transcription
8
Keyword Detection
8
Sentiment Analysis
8
Speaker Diarization
8
Call Recording Playback
8
Call Summarization
8
Conversion Metrics
8
Keyword Search & Retrieval
8
Call Tagging
8
Integration with CRM Systems
8

Comments

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