Gong is crucial to our tech stack
June 23, 2025

Gong is crucial to our tech stack

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We've established a solid foundation for revenue intelligence through Gong, with 2,033 calls recorded and clear governance around client-facing interactions. We use Gong professional, engage, and forecast all leading to company OKRs of reducing churn, winning more new business, and improving our clients experience.

Pros

  • Client support
  • Revenue analytics
  • Automation
  • Sentiment analysis

Cons

  • Small UI features but are typically released in upcoming quarters
  • Improved win rate
  • Easy sales enablement with Gong Engage
  • Captures leading indicators of client churn
It's extremely easy to onboard and implement from an admin perspective. From an end user the out of the box functionality is clean and useful.
Yes
Capturing common objections and leading indicators of churn has allowed our team to pivot and ensure we are making investments in what clients actually need.
  • Outreach
We've evaluated SFDC Einstein and Outreach and neither compare to Gong.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

It's an important part of our client service and sales tech stack.

Gong Feature Ratings

Conversation Intelligence Software Features
9.9
Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
9
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

Comments

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