Wouldnt join a sales team that didnt have Gong.
June 23, 2025

Wouldnt join a sales team that didnt have Gong.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong extensively for training and listening to peers, but also for forecasting and gleaning AI-powered insights about call effectiveness and successful patterns. Gong has gone from just a sales support tool, to help with coaching and re-listening to conversations with prospects, but it's grown into almost a full sales management platform, with forecasting and deal-management built in. I wouldn't work at a sales org that didn't have Gong- even just for the call listening component!

Pros

  • Summarizes calls
  • Provides a list of action items from my calls
  • Provides tips and best practices

Cons

  • The transcripts aren't perfect.
  • It could be slightly more intuitive on the full account activity view.
  • Gong's summarization and task-call-outs save me so much time from actually going back and relistening to every call
  • Being able to see call sentiment right next to forecasting helps me prioritize which accounts to touch most, or in that moment
  • It allows me to easily share secured video files with prospects, for limited amounts of time.
It's fabulous, but it's so robust that it does take a while to figure out where everything is and how to optimize use. But Gong is also great about pushing out helpful tips and uses via email marketing. I actually don't filter out those emails bc they're typically very helpful!
Yes, yes, a thousand times yes. Gong might miss something occasionally, but in general their AI insights have significantly helped me prioritize accounts, change my talk-tracks to better align with prospect sentiment, and quickly reminds me what we talked about last time when I hop on a new call with a prospect I've been speaking with.
Gong has helped me build insights not only within my deals, but also in different industries and in the market as a whole. Using the metrics and inpfographics that tie to sentiment, buyer scores, etc. I can spot trends over time, and see how my prospects might be thinking in the moment.
The only similar software I've used is Chorus by ZoomInfo. I don't find Zoominfo to be particularly helpful other than for up to date contact info, so having these functions tied to gether is not so important to me, and the actual functionality of Chorus is nowhere near as robust as Gong.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is incredible for someone with ADHD like myself. No matter how hard I try to listen and take notes during calls, I always miss things (things that I've promised to do or find out, and things that the prospects says or asks for), and Gong provides a concise list of those action items and promises after each call. It's also great for ramping quickly at a new sales org. The best way to get comfortable on the phones is to get on the phones... but listening to peers' calls is the next best thing!

Gong Feature Ratings

Conversation Intelligence Software Features
9.1
Speech-to-Text Transcription
6
Keyword Detection
9
Sentiment Analysis
10
Speaker Diarization
8
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
8
Call Tagging
10
Integration with CRM Systems
10

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