Gong is Great.

I use it to record external meetings with customers. This includes sales calls, setup calls, and other types of calls. Gong enables me to review past meetings to retrieve the information I need easily. Sometimes, I will review the full call; other times, I will use the transcript tool and the AI summary tools to extract specific information I need without having to watch the entire call. It's also an incredible tool for getting caught up on a customer. If I'm assigned to an account, I can easily go back and listen to all the calls other people at my organization have had with that customer to get up to speed.

The AI is shockingly accurate. Not only are the call transcripts exact in terms of transcribing the words spoken, but the AI summaries are usually exact in noting the topics and themes of the call, and the fact that they provide links to specific timestamps for each topic makes it super easy to comb through and get what you need.

Yes! It allows me to look back on calls with specific customers, remember what was discussed, and tie together key themes across multiple customers. The fact that all this information is in one place makes it extremely easy for me to gain a better understanding of trends with specific customers and across customer categories.