Good
August 07, 2025

Good

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Enterprise AE integrated in with Salesforce to track call metrics, email metrics, meeting metrics, records everything and provides nice clean summaries. Also offers a follow up e-mail template that only needs minor adjustments which saves me a bunch of time. Gong is user friendly and makes my life easier. I would recommend it to other sales orgs.

Pros

  • Follow up email
  • Track and record activities
  • Pipeline management

Cons

  • Search account feature
  • Search transcript feature
  • Improve automation
  • Pipeline prioritization and scoring
  • Analytics and follow up tools
  • Flows for outreach campaigns
The tool is easy to use, supports sales reps, provides the visibility and resources to maximize efficiency. Makes my job easier and makes me more productive on a daily basis through automation and accuracy. It am pleased with the tool and have already recommended it to other organizations. Give it a try.
It has been pretty accurate but has definitely had some gaps that took time for me to review and correct. Overall it still helps save time, but the automation just need to be double checked for accuracy to ensure the messaging and everything is what i want. Still better than manual work.
Helps me figure out which accounts to prioritize, how many stakeholders i have involved, how credible the deal is and people ai pairs nicely with Gong to track and record everything to update forecasts in real time. The integrations are pretty smooth and close to real time. Would be nice to see more industry specific stuff

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

As an enterprise account executive, my day is super busy so the automation and ease of use in Gong gives me the best chance at only working a 40 hour week which is challenging in sales and often times still
doesnt happen. Gong is a great tool for my day to day activities.

Gong Feature Ratings

Speech-to-Text Transcription
8
Keyword Detection
4
Sentiment Analysis
6
Speaker Diarization
6
Call Recording Playback
10
Call Summarization
7
Conversion Metrics
6
Keyword Search & Retrieval
5
Call Tagging
3
Integration with CRM Systems
8

Comments

More Reviews of Gong