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Gong.io improves understanding of calls!
August 17, 2021

Gong.io improves understanding of calls!

Isabella Langan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

[Gong.io] is being used in our organization in our sales department as well as others in order to listen to customer calls and potential customer calls. It allows us to provide feedback and understand the basis of a call and see where we should focus on future calls. It also enables us to see where our strengths and weaknesses may lie.
  • Call analytics
  • Identifying calls to come to
  • Transcription
  • Playback quality
  • Fill in name identification if not there
  • Call transcription
  • Recording
  • Analytics
  • Identifying strengths in calls
  • Identifying weaknesses in calls
  • Understanding customer interaction

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

[Gong.io] is well suited in any customer facing organization in which you are having client calls in order to maximize efficiency and understand the call better. It can help the people involved improve on their calls and see where they need to focus in latter calls better.