Collaboration and teamwork is now easier
May 17, 2021

Collaboration and teamwork is now easier

Carolina Reyes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Drive

Our organization has used Google Drive for more than 5 years, within which a series of problems have been solved. Thanks to the collaborative environment, the dependencies and all their members can save, edit and share information in real-time, optimizing the work of these areas. Regarding my work area as NOC Support, I can say that this tool serves to share:

Staff assistance networks
Manual troubleshooting of cases
Technical specification manuals

All this information is accessible by our work team and according to the editable profile to update new processes, all this is reflected in the improvement of the failure analysis to our clients.
  • Powerful compatibility with files of various extensions (audio: wav, mp3 - video: MPEG4, AVI - image: bmp, png, jpeg) and even with Microsoft Excel, PowerPoint, Word files
  • Accessibility from any device with [an] internet connection regardless of the geographical area where you are
  • The most determining point of this platform that makes it extremely useful is collaboration. It is so easy to share files by just giving 1 click and choosing the person we want to add either for viewing only or for editing the file.
  • Advanced File Search, personally I find it uncomfortable to search for files with specific extensions within my drive in Google Drive, the interface is not very clear and the search options are limited, making this work tedious.
  • In applications like Google Sheets, the number of cells is extremely small, which limits the amount of information that can be saved, this makes the tool focus on small files.
  • Inherited permissions, it happens to me that in certain shared files when analyzing the permissions granted to the participants some of them are left with owner permissions without having given such property, that point is confusing so I would like the interface to be clearer.
  • Publication of process manuals and troubleshooting
  • Compilation of Classification of Failures through Google Forms and later the quantification and analysis of the same depending on their nature
  • Organization and publication of shift mesh and its sizing to notify the workgroup, these being synchronized to the Google Calendar.
  • Shorter response time for resolving failures of our clients
  • Greater reliability of our clients towards technical support and troubleshooting in first contact
  • Boost productivity and teamwork with its many powerful features
I honestly chose Google Drive because it offers features that first draw our attention to users and are: ease of use, intuitive, adjusts to particular needs and above all the storage in its free version surpasses other similar platforms, in addition to that. No specific training is needed for anyone to start using it and getting the most out of it.

Do you think Google Drive delivers good value for the price?

Yes

Are you happy with Google Drive's feature set?

Yes

Did Google Drive live up to sales and marketing promises?

Yes

Did implementation of Google Drive go as expected?

Yes

Would you buy Google Drive again?

Yes

Great Adaptation in:

-Storage, editing and collaboration of files to access them from any device with an internet connection, promoting teamwork.

-With the Google Forms function, it is ideal for gathering information quickly and easily, reaching our clients wherever they are.

Inappropriate:

-Store large volumes of data in Spreadsheets since they have limitations in number of cells and / or file size.

Google Drive Feature Ratings

Versioning
8
Video files
9
Audio files
9
Document collaboration
10
Access control
8
File search
4
Device sync
9
User and role management
8
File organization
9
Performance
9
Reliability
9