Overall Satisfaction with Google Forms
Google Forms is being adopted for use by the entire organization. Previously, forms were created using a multitude of software that are still in use. The crudest form being an Excel spreadsheet that has a tab with instructions and another tab with questions and answers in tabular format. This same format can be achieved by Google Forms as the underlying storage is in the Google Sheet format which can be saved/exported as native Excel. Some other form techniques require routing to groups/individuals for approvals and then a fulfillment process before letting the submitter know of the results. In this case, there is slower adoption because of the ingrained process. However, with some scripting work, my team was able to do the same with better/standard looking forms and work processes that suit our needs.
- Standardized look that's easily recognizable and simple to use
- Powerful scripting capabilities if basic features are not enough
- Support of plug-ins to extend the functionality
- Very fast to create new forms and simple enough for non-technical users to create and maintain
- Great summary of form results split into charts and groupings of answers
- An esoteric functionality, but as of now, the ability to do a File upload is restricted to the Form and the uploaded file can be on a private Google Drive and not a shared drive where other team members may need access to the uploaded file. Googled this and it is a requested feature that hopefully will be added in the future.
- More advanced functionality - such as email notifications to group recipients to inform them of form submission or approval workflows require add-ons or scripting.
- Themes available are pretty basic and limited to background color, and image and font style.
- Faster "time to market" as we have business systems analysts that are able to create forms very quickly.
- Summaries of forms can be reported and delivered to managers.
- Easy cross-usage on all of Google Suite products if adopted by the organization.
Using Google Forms was a no-brainer as the organization has adopted the use of Google Suite of products using Drive for storage and Docs/Sheets/Slides as the business software in the company. SurveyMonkey was used for a while but had limited questions for free. Microsoft Access required a custom-built solution to handle questions and for storage in the database which requires technical skills to create and would take much longer to get working.
Google Forms is great for spinning up a quizzes, questionnaires, surveys, registrations, access requests - basically anything that requires gathering input from users that can be collated into a spreadsheet format for processing - either manually or machine process-able. You can do basic form logic such as "Go to section based on answer" or randomize such as "shuffle question order," but more complex questions might be more difficult to achieve - i.e. present a checkbox option with a calculated value based on a previous question.