Item: Google Forms
Rating: 9
Author: Mark Burlinson

Overall Satisfaction with Google Forms

Use Cases and Deployment Scope

We are a small company with tight budgets and need to be able to collect registrations as well as feedback. Google forms allows us to do this economically and simply. It is easy to create the forms we need, and to repurpose existing forms by duplicating and editing. This meets our needs admirably.

Pros and Cons

Pros

Form design is simple
There are options for collecting results
Sharing the form is easy by email or link

Cons

It would help to have more templates that can be adapted, saving design time
If you have more than one Google account it can be easy to open the wrong one for your form design
Occasionally the sharing settings can exclude potential recipients because they are not configured correctly

Return on Investment

We have been able to design and implement forms with zero additional cost
Getting feedback has enabled us to improve without a budget item for such feedback

Usability

Overall Google forms are easy to use, but for a complete novice, they can be hard to start using

Alternatives Considered

SurveyMonkey

Key Insights

Do you think Google Forms delivers good value for the price?

Yes

Are you happy with Google Forms's feature set?

Yes

Did Google Forms live up to sales and marketing promises?

Yes

Did implementation of Google Forms go as expected?

Yes

Would you buy Google Forms again?

Yes

Likelihood to Recommend

Well suited for budget conscious small enterprises. Also good for those who are not daunted by basic form design. Not so useful for complete novices needing to start in this area because the options are not explained in a way that lends to a guided learning process. Most scenarios will find Google forms perfectly adequate.

Google Forms Feature Ratings

Comments

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Great for small budget-conscious enterprises