Google Hangouts: good value for the price you pay
September 26, 2019

Google Hangouts: good value for the price you pay

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

We implemented Google Hangouts as a result of migrating to Google GSuite which included it as a part of the service. We use it across the whole organization, and it resolved communication issues that we had previously had. Our users were able to establish meetings with other users without leaving the office.
  • Ease of use
  • Excellent video/audio quality
  • The Chrome plugin sometimes does not show updates
  • Google Hangouts and Google Meetings should just be one platform
  • Our ROI was obtained from the trip savings. We now do not travel to establish meetings with our other branch offices.
Google Hangouts had better collaboration options and centralized management, as well all the Google power to backup every chat. All these are being managed by Google, and it works great on both mobile devices and desktops.
As with any other Google app, the support is great and is even greater/faster when you have the paid subscription to the service. You will get instant chat support with very friendly staff.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

If you need to communicate with a lot of people, then Hangouts is the right for you. You can communicate with 3rd parties, they just need to have a free Gmail account which a lot of users already have. When used as a professional paid service through GSuite, you can manage to have a backup of every and they have a lot of admin security rules you can set.

Google Hangouts (Classic) Feature Ratings

User templates
9
Call reports
10
Directory of employee names
10
Call recording
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10