Google Hangouts (Classic) Review
June 09, 2021

Google Hangouts (Classic) Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

Google Hangouts was used across our organization, both for internal meeting purposes, as well as client-facing calls. It was a quick and easy solution (especially since our email is powered by Gmail) that allowed us to quickly connect with audio and video conferencing, with very few cases of technical issues.
  • Audio Connection
  • Video Connection
  • Ability to quickly invite others
  • Ability to Chat
  • Tile layout for headshots used to be a tricky item
  • I don't believe it had a recording capability in years past
  • Conversations from chat were not archived / emailed to host
  • Chat
  • Video Connection
  • VOIP
  • Reduced cost in other software, since we use the Google Product Suite
  • Increased efficiency in connecting quickly
  • Increased efficiency in scheduling client meetings
In terms of simplicity and ease of use, Google Hangouts is wonderful compared to some of the competitive products listed above. I do think that each have their own benefits:
  • some companies do not allow for Google's suite of products (like Hangouts) to be utilized
  • some competitive products do archive conversations
  • some competitive products allow for easier recording / sharing
  • some competitive products allow for group and individual chat
  • some competitive products allow for information to be housed internally

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?

Yes

I think Google Hangouts can be used in a variety of scenarios, whether those are internal business meetings, colleague catch-ups, or client-facing calls. The software is incredibly easy to use and I personally experienced little to no technical issues in my years of utilizing it as a primary piece of my daily technology suite.

Google Hangouts (Classic) Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated