Reliable & Free - Everything I Want It To Be
January 17, 2019

Reliable & Free - Everything I Want It To Be

Matthew Gehrman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

We started using Google Voice as a temporary phone solution while we got the business up and running. 6 years later we're still using it. The app is nothing fancy but works and for the price you can't argue. We're also able to set it up within Salesmate to handle our click to call right from the pipeline which saves a lot of time throughout the year.
  • Integrates with Google Hangouts.
  • Keeps a record of all missed, sent, and received calls.
  • You can text from the app.
  • Makes it easy to have a separate voicemail that automatically transcribes the messages into my email.
  • Slight lag regardless of if you are on a mobile device or on the computer.
  • Voicemail transcription, though a great feature, it needs some work still.
  • Unable to forward calls or three-way calls.
  • Not enough available phone numbers per area code.
  • It's free so that's a plus.
  • Quick & easy to implement across multiple devices as needed.
Well in a quick comparison to RingCentral & Vonage, Google Voice lacks a slew of features that the others provide, however, in terms of price Google is crushing it. All the services have their pros/cons, and if you're utilizing a VoIP phone system, the other products may be a better option. Overall I'm still very happy with Google Voice and it's saved me thousands of dollars of the past 6 years.
Small business owners and individuals looking for an affordable phone plan and a new number - this is the perfect solution. I much prefer Google Voice & Hangouts over Skype for a myriad of reasons including call quality and phone app implementation. If you have more than one person trying to share the same number you may want to consider an alternative.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Call reports
Call recording
Call screening
Message alerts
Mobile app for iOS
Not Rated
Mobile app for Android