If you want to save money, you have to try Google Voice
November 20, 2019

If you want to save money, you have to try Google Voice

Anthony Zurica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it for all our communication. We also purchased great landline phones that work seamlessly with Google Voice. We are able to keep our local number and our clients never have a problem reaching us.

Pros

  • Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us.
  • HD quality sound using Google Voice. It is invaluable when your clients can hear you.
  • Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes.

Cons

  • Maybe have better collaboration with phone makers, the landline options are limited.
  • It could incorporate some call forwarding options that are easier to use.
  • Auto attendant options would be nice.
  • It has saved us a ton of money on phone bills.
  • It has increased client retention as it has given us flexible text messaging.
  • It has helped our organization work more smoothly as a whole.
Google Voice is much more cost efficient and doesn't have all the bells and whistles that our small company doesn't need. Google Voice never tries to upsell us and just makes an easy-to-use product that has greatly increased the efficiency of our organization. We aren't constantly bombarded to continue our "subscriptions."
We haven't had to use support much in the 2 years we've had the product, but as with most things Google, it is very hard to get someone on the phone or chat to help you. Support mostly consists of community forums where other users help you with any issues.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Slack, Wunderlist, Dropbox, Carbonite Safe (formerly Mozy), Buffer
Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-brainer.

Google Voice Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
9
Call recording
Not Rated
Call park
Not Rated
Call screening
9
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated

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