Google Voice lets voices get through
August 18, 2021

Google Voice lets voices get through

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Google Voice is currently being used as a secondary phone system for our organization. It's my belief that for the inevitable outage, it is a good idea to keep a second voice service provider around for us in emergencies. Its use is limited to just a couple of users who needs voice service at all times.
  • SMS txt'ing
  • Voicemail Transcription
  • Easy to use
  • Easy to configure
  • Development has stalled
  • Lacks features
  • No room for negotiation on cost
  • Very hard to find a direct contact to work with
  • Service when our primary goes down
  • Call blocking
  • Easy messaging capabilities
Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep around as a secondary system.

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Did Google Voice live up to sales and marketing promises?


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Google Voice should be the go-to option for home/personal usage. It's rock solid as a backup phone service or even primary. It does well with voicemail and sms txt'ing. For a business, its capabilities are behind the competition and it does not seem to be a priority for Google.

Google Voice Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Mobile app for iOS
Mobile app for Android