Google Voice lets voices get through
August 18, 2021

Google Voice lets voices get through

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Google Voice is currently being used as a secondary phone system for our organization. It's my belief that for the inevitable outage, it is a good idea to keep a second voice service provider around for us in emergencies. Its use is limited to just a couple of users who needs voice service at all times.
  • SMS txt'ing
  • Voicemail Transcription
  • Easy to use
  • Easy to configure
  • Development has stalled
  • Lacks features
  • No room for negotiation on cost
  • Very hard to find a direct contact to work with
  • Service when our primary goes down
  • Call blocking
  • Easy messaging capabilities
Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep around as a secondary system.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

No

Did Google Voice live up to sales and marketing promises?

No

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Google Voice should be the go-to option for home/personal usage. It's rock solid as a backup phone service or even primary. It does well with voicemail and sms txt'ing. For a business, its capabilities are behind the competition and it does not seem to be a priority for Google.

Google Voice Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
5
Call reports
2
Directory of employee names
5
Answering rules
3
Call recording
6
Call park
4
Call screening
5
Message alerts
7
Mobile app for iOS
6
Mobile app for Android
6