Great user experience
Updated December 06, 2023
Great user experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
I use GoTo Connect to talk to our customers on a daily basis. We receive calls and make calls during our day. We help customers with their accounts and general course information. I use the call queue on a daily basis as well as make inter-company calls.
- The queue is great!
- Dialing out is easy!
- Transfers are seamless.
- The status update on our account that shows us as available or away does not work. It will not keep our phones ringing if we are away or offline.
- When outside calls come in, we are not able to see their phone number within the caller ID. This would be helpful in finding customer accounts much faster.
- Connection on the desktop site is not as stable as using the phone app but the desktop version is much easier to use.
- I don't know the overall business since I'm just an employee but I can say that when there are connection issues, we lose time having to call the customer back and get them back.
We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.
Do you think GoTo Connect delivers good value for the price?
Not sure
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Connect go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Connect again?
Yes