Item: GoTo Connect
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I've used this product multiple times in the past at different roles, I used it in the capacity for outbound marketing where we would use in in conjunction with our phone and CRM system to do outbound cold calling, I have also used it as a way to help manage clients in an early form of ABM

Pros and Cons

Its simple to use
The meeting system has improved massively
The call logging features are pretty good

we use to get quite a few errors when using it, not sure if thats been solved.
The audio use to cut in and out quite a bit but that might be down to internet connection
We use to have alot of people forget their DND was on and missed alot of calls, schedulling for DND would have been handy

Return on Investment

Able to track customers in the sales cycle and swap notes
saved time with lost deals and prioritised potential customers
Being able to easily manage shift patterns for volume

All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things alot easier

Alternatives Considered

Salesforce CMS and Salesforce Desk

It's less clunky than the other systems, it's properly communicated and is not an afterthought that you have to think about when sharing data with the other systems. the tracking between them also makes sense in terms of tracking who has changed what which came in handy when having multiple agents dealing with one client

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Other Software Used

Salesforce CMS, Salesforce Desk

Likelihood to Recommend

If you have a more remote team with has come a long way to help manage at-home workstations. We used to have an in-house call center in a building that replied to this but now it has changed. We also used it to manage any messages or notes during meetings with clients to capture their needs and wants.

Seamless tool that is useful from proper client management

Overall Satisfaction with GoTo Connect