Experience with GoTo Connect
May 27, 2025

Experience with GoTo Connect

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

We've used GoTo Connect as our primary internal VoIP solution. The product filled the role of extension-to-extension and direct calls from outside of the organization, as well as handling voicemail and basic auto-attendant functionality.

Pros

  • Ease of use regarding designing new dial plans
  • Transition calls from audio device to mobile
  • Ease of onboarding new agents

Cons

  • In my experience, Reporting is very weak
  • Unified UI across all platforms
  • Offer further functionality for dial plans (IVR, more call-center features)
  • Cost savings on phone hardware (ability to use soft phone or mobile)
  • Strong learning curve for agents, especially receptionists
We had a pretty poor experience porting numbers over from our previous carrier. This process took months to complete. While our PM was responsive and helpful during this process, some inquiries took a longer time to get word back on from upstream within GoTo's various departments. Stronger advocacy for the customer when dealing with other service providers may have helped speed implementation up.
I've found the admin of the GoTo Connect platform overall very easy to work with, and experiences with unified services were limited, but stable and easy to use when required.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

No

Would you buy GoTo Connect again?

No

MiVoice Office Application Suite (Mitel Application Suite)
I cannot recommend GoTo Connect for even basic call-center functions, but as an experience for employees internally and staff that are remote, I found the product flexible, easy to use and stable.

GoTo Connect Feature Ratings

6.3
Hosted PBX
10
User templates
4
Call reports
1
Directory of employee names
10
9.3
Answering rules
8
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
6.0
Video conferencing
6
Audio conferencing
6
Video screen sharing
6
Instant messaging
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
8

Comments

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