Perfect VOIP for our company
August 28, 2025

Perfect VOIP for our company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect is our main source for VOIP phone in all 3 of our locations. We also have many staff members who use GoTo Connect while working from home via their laptop or desktop computer. It helps keep all of our operations in communication without needing the traditional landline setup. It is also very easy to manage everything from adding new devices to setting up new dial plans within the admin portal. I have used other platforms in the past and GoTo has been the easiest to maintain by far. This is he big reason we have been with them the past 10 years.

Pros

  • Online admin portal
  • Dial plan features
  • Conference bridge options

Cons

  • Combining some sections in the admin portal
  • Dial plan could be a lttle more user friendly while setting up
  • Much cheaper than old POTS line system
  • Much easier to swap out phones for new users
The biggest issue we had during implementation was porting numbers over from our existing carrier

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Has any options one could need for a business with multiple locations.

GoTo Connect Feature Ratings

Hosted PBX
9
Call reports
8
Directory of employee names
9
Answering rules
9
Call screening
9
Audio conferencing
9

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