Great All Around Program
August 27, 2025

Great All Around Program

Franciscus Martyn III | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

I use GoTo Connect to communicate with my clients and provide them with the support they need. The texting feature is on of the best features and when paired with the phone app, it is like having a separate work phone without having to go out and purchase a whole new phone. Whenever I am off the clock or in a meeting that I cannot be pulled away from, the option to mute the app is incredibly helpful and super easy to use. This has been a great communication tool and made my work life easier.

Pros

  • Texting feature
  • Easy to use Phone App
  • Easy to retrieve voicemails

Cons

  • More details about past calls, being able to see when they were made and when they were hung up would be great as well as the duration
  • Customize the notification sounds
  • Better voicemail transcriptions, most of the ones I receive are blank
  • It has kept us from needing to buy a bunch of desk phones
  • It allows us to be more mobile and work from anywhere
It has made using all these various tools super easy, while I still have some clients that like to meet using Zoom or Teams, the majority of my calls and meetings are now running through the one simple platform making my life easier.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

It is great as an on the go phone or as a soft phone on a computer using the desktop app, the only times I have struggled with it are when the cell reception is not great and I have had to switch to my personal phone to complete the call.

GoTo Connect Feature Ratings

Hosted PBX
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Instant messaging
10
Mobile app for Android
10

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