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GoTo works well, but it's hard to compete with the 365 Teams bundle now.
Updated December 06, 2023

GoTo works well, but it's hard to compete with the 365 Teams bundle now.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Meeting

We use GoTo Meeting to illustrate things on our website during our weekly client calls.
  • Screen sharing.
  • Ability to write on screen.
  • Conference call-in number.
  • Stability.
  • Keep changing the UI.
  • New versions are not as good.
  • I think it is useful for showing our clients all the features of our website and to give clients a visual when speaking with them.
Teams are better in most aspects other than screen drawing. It is close to catching up on screen drawing/annotation/whiteboard.

Do you think GoTo Meeting delivers good value for the price?

Not sure

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

No

It works well for people who are not very tech-savvy and to share the screen with external people.

GoTo Meeting Feature Ratings

9.3
High quality audio
10
High quality video
10
Low bandwidth requirements
10
Mobile support
7
10.0
Desktop sharing
10
Whiteboards
10
8.3
Calendar integration
5
Meeting initiation
10
Record meetings / events
10
Not Rated
Live chat
Not Rated
10.0
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using GoTo Meeting

40 - Mostly our client-facing account executives.
40 - Tech-savvy.
  • For illustrating through visual ideas with our clients.
  • Using it on an iPad.
  • We are moving away from GoTo Meeting.
We are moving towards Teams.

Evaluating GoTo Meeting and Competitors

  • Other
Is it easy to use?
We would not use GoTo Meeting if we evaluated today.

GoTo Meeting Implementation

GoTo Meeting Training

Configuring GoTo Meeting

Just right.
No.
Some - we have done small customizations to the interface
No - the product does not support adding custom code
None.

GoTo Meeting Support

Usually not helpful.
ProsCons
Problems get solved
Support understands my problem
Slow Resolution
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
No. I don't know if it's an option.
No, I cannot recall a time this happened.

Using GoTo Meeting

It is pretty good but has gotten worse.
ProsCons
None
None
  • Screen sharing.
  • Screen drawing.
  • Calendar integration.
Yes, but I don't use it

GoTo Meeting Reliability

Integrating GoTo Meeting

Relationship with GoTo (formerly LogMeIn)

Upgrading GoTo Meeting