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GoTo Resolve - great remote camera support.
September 26, 2022

GoTo Resolve - great remote camera support.

Dan Hattersley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use Go To Resolve to remote into our customers' EPOS terminals and workstations (we are a b2b company). We use this to help us diagnose and fix issues on their on-prem systems.
  • Remote access.
  • File transfer.
  • Mobile camera support.
  • Ability for customer to leave a review following a remote session.
  • GoToResolve was a direct replacement for our Go To Assist product at no extra cost (other than for the mobile camera option).
  • Mobile camera support has saved us a lot of time, being able to see what the user is seeing rather than trying to figure it out from their description over the phone.
It works perfectly well, as well as any other remote software we've used.
We only use it for remote access; we do not use the other features. As previously said, the remote camera support has helped us.
We only use Team Viewer as an emergency for remote access, the remote access feature is the same as GTR.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

From our perspective, GTR is suited to all of the remote support we use it for. The mobile camera support is particularly useful to us as we support EPOS hardware, so it allows us to see the actual equipment that the end user is having an issue with, take a video of it, take screenshots, and add annotations for the end user.