1. Home
  2. Remote Monitoring and Management Software
  3. GoTo Resolve Reviews
  4. User Review of GoTo Resolve
Just starting to use GoTo Resolve.
September 28, 2022

Just starting to use GoTo Resolve.

Shawn Breidinger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use GoTo Resolve as our IT Support Ticket System as well as in other departments in our company. Although we have another remote support software for our computers, it is awesome to be able to remote support on mobile devices as well. Great to be able to see the issues that our team members are having as opposed to them trying to describe them to us.
  • Remote support on mobile devices is awesome.
  • The support for their product is good.
  • Setup could be better/easier.
  • It initially was more expensive than our old solution (Offered more than needed).
This software is fairly easy to use and set up. I like that I can easily set up remote support on computers or mobile devices.
It has had the most impact on the support of mobile devices.
These products are similar. However, we have chosen GoTo Resolve for remote support for mobile devices. GoTo Resolve was easier to set up than Zendesk.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Support for computers when you can not be at the computer or mobile device. The ticket system is really nice as it can be split into multiple buckets under one account. I like that there is an option to put categories in the buckets so that tickets and routed to the proper group within that bucket.