Overall Satisfaction with GoToWebinar
We use GoToWebinar for our clients and our prospects. For clients, we use it to share software release announcements and to gauge feedback and answer questions, and for prospects, we use it to showcase our product, thought leadership topics, and other various ways to communicate with a larger, more diverse audience.
- Q&A Management--helps with our release announcements
- Digital Recordings--allows those who attended or miss a webinar to receive it, without needing to send an actual copy of the file
- Reporting--there are many reports and data access points
- Tech Support--GoToWebinar has a good email tech support; however, when something goes wrong on a webinar, there isn't really a great 911 solution.
- Consistency of Service--many times our service will drop audio, video, screen recording, etc. It seems to be after the 1-hour mark. Internet remains for all hosts and panelists, but it just seems to struggle.
- Stronger HubSpot integration, being able to build the landing page and webforms in HubSpot to capture attendees is wonderful, and being able to capture contacts is also helpful. However, it would be great to connect some analytics to HubSpot--such as getting a list of contacts who attended webinar XYZ, or those who asked questions, what questions did they ask. If someone signed to watch the recording at a later date, allow that contact to pass to HubSpot.
- Informs prospects about our products in a visual manner.
- Educates our current clients about our products.
- Provides a strong channel to communicate with individuals across the globe.
We chose GoToWebinar primarily because it integrated directly with HubSpot and I have used it in the past. It was easy to connect, offered about 95% of the things we were looking for, and overall it just made sense. Also, at the time we were signed up with GoToMeeting and GoToMeet for their in-room conference equipment.
Do you think GoTo Webinar delivers good value for the price?
Yes
Are you happy with GoTo Webinar's feature set?
Yes
Did GoTo Webinar live up to sales and marketing promises?
Yes
Did implementation of GoTo Webinar go as expected?
Yes
Would you buy GoTo Webinar again?
Yes