Feature rich with a few hiccups but wonderful after-event support
June 17, 2021

Feature rich with a few hiccups but wonderful after-event support

Zach Gilbert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToWebinar

We use GoToWebinar for our clients and our prospects. For clients, we use it to share software release announcements and to gauge feedback and answer questions, and for prospects, we use it to showcase our product, thought leadership topics, and other various ways to communicate with a larger, more diverse audience.
  • Q&A Management--helps with our release announcements
  • Digital Recordings--allows those who attended or miss a webinar to receive it, without needing to send an actual copy of the file
  • Reporting--there are many reports and data access points
  • Tech Support--GoToWebinar has a good email tech support; however, when something goes wrong on a webinar, there isn't really a great 911 solution.
  • Consistency of Service--many times our service will drop audio, video, screen recording, etc. It seems to be after the 1-hour mark. Internet remains for all hosts and panelists, but it just seems to struggle.
  • Stronger HubSpot integration, being able to build the landing page and webforms in HubSpot to capture attendees is wonderful, and being able to capture contacts is also helpful. However, it would be great to connect some analytics to HubSpot--such as getting a list of contacts who attended webinar XYZ, or those who asked questions, what questions did they ask. If someone signed to watch the recording at a later date, allow that contact to pass to HubSpot.
  • Informs prospects about our products in a visual manner.
  • Educates our current clients about our products.
  • Provides a strong channel to communicate with individuals across the globe.
Overall GoToWebinar is a fairly simple platform to use. We haven't had any major issues with learning it or adopting it. I would say it is on par with its competitors. There are a few quirks regarding setup of panelists and hosts; however, their FAQ and email support is very good and has solved many of our problems.
We chose GoToWebinar primarily because it integrated directly with HubSpot and I have used it in the past. It was easy to connect, offered about 95% of the things we were looking for, and overall it just made sense. Also, at the time we were signed up with GoToMeeting and GoToMeet for their in-room conference equipment.

Do you think GoTo Webinar delivers good value for the price?

Yes

Are you happy with GoTo Webinar's feature set?

Yes

Did GoTo Webinar live up to sales and marketing promises?

Yes

Did implementation of GoTo Webinar go as expected?

Yes

Would you buy GoTo Webinar again?

Yes

GoToWebinar works well if you already have HubSpot and you want to build custom landing pages/webforms instead of using every webinar provider's stock pages. It also works well as a relatively robust platform. If you are looking for 100% consistency and guarantee that it will be reliable in all circumstances, then I would look at another provider. Like I mentioned previously, we host multiple 1+ hour webinars and are often confronted with technical issues.

GoTo Webinar Feature Ratings

Audience polling
8
Q&A
8
Dashboards
10
Data exportability
8
High quality audio
8
Mobile support
Not Rated
Participant roles & permissions
9
Confidential attendee list
10
Branding options
8
Integration to Marketing Automation
8
Calendar integration
7
Record meetings / events
10
Slideshows
Not Rated
Event registration
9