Grasshopper is a great virtual phone solution for small businesses with easy extensions, call screening, and personalized greetings
Overall Satisfaction with Grasshopper
Grasshopper is an easy and affordable phone solution for our business. We've been using Grasshopper for over 9 years now. We use it with two numbers and multiple extensions that allow us to easily route calls to the appropriate place. Being a small team we don't want everyone constantly dealing with support over the phone. Grasshopper allows us to have personal extensions that will get our customers in touch with us directly when necessary, and have unknown calls go straight to voicemail so that they are not disturbing our team.
- Grasshopper allows us to easily deal with customers via correct person and channel without the need for a hardware solution.
- Grasshopper allows our team to be mobile and accessible from the same number or extension, even while traveling.
For some small businesses that want a virtual phone number, Skype might also be an option. We use Skype as well, but it is not a replacement for the features of Grasshopper. Skype can give you a virtual number, but it won't provide extensions, caller directory, complex forwarding options, call screening, and other features like Grasshopper does. We've been using Grasshopper for over 9 years now and see no reason to look for an alternative.
We haven't needed to interact with support much, but when we did the service was good. In our opinion this kind of product shouldn't require much interaction with customer support, so the fact that we haven't had to contact support much is a great thing.
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If you only need a single phone number and have no need for complex forwarding or extensions, then there is no need for Grasshopper. If you want more than that and need a professional setup for your business without the time and expense, Grasshopper is a great solution. No need to deal with expensive outdated hardware. Grasshopper is a virtual solution that will work with your employee's existing phone or smartphone.