Grasshopper is a great virtual phone solution for small businesses with easy extensions, call screening, and personalized greetings
September 25, 2019

Grasshopper is a great virtual phone solution for small businesses with easy extensions, call screening, and personalized greetings

Bryan McAnulty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

Grasshopper is an easy and affordable phone solution for our business. We've been using Grasshopper for over 9 years now. We use it with two numbers and multiple extensions that allow us to easily route calls to the appropriate place. Being a small team we don't want everyone constantly dealing with support over the phone. Grasshopper allows us to have personal extensions that will get our customers in touch with us directly when necessary, and have unknown calls go straight to voicemail so that they are not disturbing our team.

Pros

  • Easy routing to multiple phone numbers including mobile phones
  • Call screening and flexible extension directories
  • Ability to receive voicemails as emails with audio attachments

Cons

  • The web interface is outdated and could use a design update.
  • Voicemail transcription has an additional cost
  • Grasshopper allows us to easily deal with customers via correct person and channel without the need for a hardware solution.
  • Grasshopper allows our team to be mobile and accessible from the same number or extension, even while traveling.
For some small businesses that want a virtual phone number, Skype might also be an option. We use Skype as well, but it is not a replacement for the features of Grasshopper. Skype can give you a virtual number, but it won't provide extensions, caller directory, complex forwarding options, call screening, and other features like Grasshopper does. We've been using Grasshopper for over 9 years now and see no reason to look for an alternative.
We haven't needed to interact with support much, but when we did the service was good. In our opinion this kind of product shouldn't require much interaction with customer support, so the fact that we haven't had to contact support much is a great thing.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

If you only need a single phone number and have no need for complex forwarding or extensions, then there is no need for Grasshopper. If you want more than that and need a professional setup for your business without the time and expense, Grasshopper is a great solution. No need to deal with expensive outdated hardware. Grasshopper is a virtual solution that will work with your employee's existing phone or smartphone.

Grasshopper Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
Not Rated

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