Don't Let It Get Away
September 19, 2019

Don't Let It Get Away

EVAN RABINOWITZ | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

In additon to ease of use and competitive pricing, Grasshopper allows our highly mobile team to manage customer tracking and CRM with the integrated app making it incredibly beneficial to use in an industry with highly varied schedules.

Overall, Grasshopper offers an extensive set of integrated features for a very reasonable price, making it a definite win for small and small-medium businesses.
  • Automated Attendant Management
  • Contact Tracking
  • Adjustable Call Routing Schedules
  • The mobile app is somewhat lacking in support
  • Increased Customer Callthrough
  • Improved Ability to Connect and Convert Prospects
  • Increased Professionalism
Grasshopper is far easier to manage with more features at a better price.
Some support calls required several calls to get problems resolved.

Do you think Grasshopper delivers good value for the price?


Are you happy with Grasshopper's feature set?


Did Grasshopper live up to sales and marketing promises?


Did implementation of Grasshopper go as expected?


Would you buy Grasshopper again?


QuickBooks Online, PayPal Payments, Adobe Advertising Cloud, Google Analytics Premium, Google Ads (formerly AdWords), Adobe Analytics, Amazon Web Services, Authorize.Net, Magento Commerce, part of Adobe Commerce Cloud, Craft, Comcast VOIP, 8x8 Virtual Office, Ubiquiti Networks UniFi
Grasshopper would best used in teams with 1-15 members who need phone system use regularly without a dedicated landline. While the price is extremely competitive by comparison, it lacks some features of larger VOIP systems.

Grasshopper Feature Ratings

Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Mobile app for iOS
Not Rated
Mobile app for Android