Groove Review
May 22, 2020

Groove Review

Amanda Mitton, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is a great tool that is allowing Kaplan to connect with its customers in a more efficient and effective manner. Kaplan is utilizing Groove to complete Sales call campaigns regarding various product enhancements/promotions/updates, etc., and this tool is used for client activity tracking and monitoring that correlates with Salesforce.

Pros

  • Client email tracking
  • Call campaigns
  • Enhances prospecting efficiency.

Cons

  • Ease of use
  • Difficulty connecting to Salesforce.
  • Groove flow difficulty
  • Email monitoring has improved the ROI for Kaplan.
  • Flow has reached out to many clients simultaneously and increased ROI.
  • An overall effective tool for an organization that has little to no downfalls or pitfalls on ROI.
Groove agents have always been able to assist me when I have had questions and/or concerns. They have always reached out promptly and never have I had to wait for them while feeling like an inconvenience! In addition, they always thank me for reaching out, and tell me never to hesitate to reach out in the future if I have issues. This makes asking questions comfortable, easy, and you know you and your business are being supported!

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

As mentioned, Groove assists me primarily with prospect email monitoring. This allows me to see when an email I sent was opened and responded to. I can gauge the client's interest by if and when they respond to my emails utilizing this tool, and it has been a huge help in closing sales!

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