Item: Groove, a Clari company
Rating: 10
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

Groove is being used by the Inside Sales team, field reps, and customer service. It allows me to communicate with my clients in a fast and effective way. Using it to create templates and then manage my flows is definitely a time saver. It also helps me determine which clients need additional attention.

Pros and Cons

Pros

Communicate to several clients at once.
Able to organize flows so communication is staggered.
The Analytics tool allows me to check the success of a flow and change it accordingly.

Cons

I would like more training offered.

Return on Investment

No negative impact on my sales.
I would say that 50% of my sales are as a result of my use of Groove.

Alternatives Considered

Salesforce CMS

Groove was selected by upper management but works seamlessly with Salesforce.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

Salesforce CMS, Vidyard

Likelihood to Recommend

I use Groove every week to send out sales communication. It might be a specific promotion we have running or it may be as simple as a housekeeping request to clean up my data. I have 200 clients that I work with, and it ensures that each client is communicated with on a regular basis and allows me to set up email and call campaigns so as not to miss any sales opportunities.

Comments

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I can get my sales Groove on with Groove!