Groove ticks all of the boxes for CS and Sales
July 09, 2021

Groove ticks all of the boxes for CS and Sales

Adam Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

[Groove is] used across Sales and Customer success to track emails; open rates, logging them into SalesForce to assigned opportunities. Sharing templates across teams so help keep communication standard across the company. Monitor interaction with current customers as well and outreach to potential leads[.]
  • Great email tracking! Gives alerts for open emails as well as nudges to remind you when emails are not replied to
  • Great integration with Salesforce & Gmail to help log all email and activity interaction with current and potential customers
  • Quick and easy template creation and attaching contacts from Salesforce for those assigned accounts
  • Assigning more than just the one contact name to the email body when emailing multiple contacts
  • Integration with Gmail and Salesforce
  • Great email tracking
  • Ease of use
  • Helping with tracking open email rates to help our sales team to determine interest
  • Reduced time for CS team on re-writing emails by using templates
  • Reduced time for CS team on uploading information directly to Salesforce
Very happy with the overall use of Groove! Great integrations and easy to use platform
A lot of these had good features individually but Groove has the best parts of all of them which is exactly what we needed

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[Groove is well suited] when emailing multiple clients the template feature is great and customizable and easily integrated into Gmail so it can all be down from the email body. This is also useful for logging specific activities which then get saved to Salesforce when our product and marketing teams can filter and find specific conversations to help with feedback.