Groove, the 8th Wonder
July 11, 2021

Groove, the 8th Wonder

Lucas Vieira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Before, I had no visibility into what our actual response times were in Gmail. Consequently, there was no way to know if we were getting faster or slower/better or worse in what we do. Gmail was a mess too! Customers called and asked why they didn't get an answer from our team. With Groove, we've streamlined email delivery and you can track who viewed or responded with the graphics.
  • Email organization and optimization.
  • Tracking data and information about responses.
  • Provides an agility in mass communication.
  • Activity feed in real time
  • The flows created
  • Template customization
  • Increased productivity
  • Faster deal cycles
  • Greater customer satisfaction and retention
Functional, but a little difficult to use.
Before, it took us one hour to send emails to at least 30 customers. With Groove, I can send hundreds and make multiple emails.

Do you think Groove delivers good value for the price?


Are you happy with Groove's feature set?


Did Groove live up to sales and marketing promises?


Did implementation of Groove go as expected?


Would you buy Groove again?


Groove is appropriate to optimize the mass communication with customer service. At first, it can be a little difficult to handle the tool.

Using Groove

100 - 
  • Salesmen and customer service consultants.
Only Groove support team.
  • Optimization of emails sent
  • Data analysis
  • Activity feed in real time
  • Fast communication to customer service
  • Decrease the use of phone calls for communication via message
The tool meets our needs!

Evaluating Groove and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a "No" into a "Yes" while Groove takes care of all the pipeline management and messaging in the background. The integration into Salesforce and Gmail is incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging
Based on adaptive skills