Read this and try Groove!
September 29, 2021

Read this and try Groove!

Livia Lopes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove in my organization is being used in a specific department. It is a very useful tool for this specific sector as it greatly optimizes our time, with just a few seconds we can achieve a much greater range than something done one by one. Groove helps us connect with our potential customers faster, en masse.

Pros

  • Connects us faster with potential customers.
  • Optimizes a lot of time.
  • Notifies you when someone views the email, making it easy to know who is interested.

Cons

  • Easier translation option into other languages.
  • A graph that showed in more detail how many opened emails or answered calls.
  • Automatic correction for misspelled words.
  • Send bulk emails.
  • Receive notifications when these emails are opened.
  • Fast communication.
  • Significant increase in customers.
  • Increased profit, as the more customers reached, the greater the profit.
  • Decrease in time spent.
Groove has almost all the features that a tool needs for those who need to contact the public in person. It is not necessary to spend a lot of time on interaction and the tool to create different types of flows for different niches helps a lot in attracting customers.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove is suitable in a scenario where people need to get in touch with a very large audience and manual work would be unnecessarily time-consuming. Groove helps us to save a lot of work time. This tool is essential for those who work and need to get in touch with people from around the world, from other cities.

Using Groove

60 - There are sales representatives, around sixty people, and all use Groove. As the sales environment is uncertain, and the customer is not always interested at that time, the Groove tool is needed to send reminders, emails on different days, having a greater reach of the proposal being offered to the customer.
20 - To support Groove we have some people who use the tool throughout the day. But apart from that, at least once a day everyone uses the flows to send emails and has control of how many interactions are made during the week, how many calls are made and which customers were able to see and open the emails sent.
  • Time optimization.
  • Control how many emails were sent.
  • Creating different flows.
  • Creating flows for sale and after sale.
  • Email Accounting.
  • Check for incorrect customer emails for deletion.
  • Sending bulk emails.
  • Increase in the number of people using Groove.
  • Control of outgoing calls and emails.
The top ten was given due to Groove's usefulness in the sales environment. It is very useful and if it were not used it would be wasted a lot of time very unnecessary. That's why Groove is indispensable. Thus, it would be important to renew the groove and have a positive return.

Evaluating Groove and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
The cost-benefit of Groove is very good as we have a return on what is invested. Since time in the sales environment means money and wasting that time cannot happen. Groove helps us not to waste that time and to invest it in contacting customers more effectively and fast.
I would look for a tool that would help in contacting and attracting customers and that would be well evaluated, just like Groove. It wouldn't change in the form of evaluation, it would keep looking in the same way. I would ask for the opinion of other people using the tool, too.

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