Groove is a valuable support tool!
Updated December 31, 2021

Groove is a valuable support tool!

Benjamin Rosenstock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove to track engagement related to external communication with clients and prospects, as well as internal company information. We also use Groove to create and manage email templates that are easily integrated with Gmail. The integration with Salesforce is really valuable for tracking and organizational purposes.

Pros

  • Tracking outgoing emails.
  • Email template creation and flow.
  • Syncing email correspondence with Salesforce.

Cons

  • Flows could be set up to be a bit more user-friendly. It would be great if it was easier to add campaigns to a flow.
  • Tracking.
  • Templates.
  • Flows.
  • Narrow down "engaged" prospects.
  • Easy visibility and syncing with Salesforce. Follow-ups are scheduled so less falls through the cracks.
There are some things in flows that could be updated for ease of use. Searching for campaigns to add to a flow is one example. The picklist for the fields isn't in alphabetical order.
N/A

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Groove is well-suited for sales teams and is a valuable support tool to help organize and track outgoing engagement.

Using Groove

30 - Sales/Marketing
1 - Organization and communication skills
Operational knowledge and awareness of personnel changes
Experience managing 3rd Party Applications
Familiar with integration with Salesforce
  • Email Marketing
  • Email Tracking
  • CRM Integration
  • Flows
  • Connection to LinkedIn
  • Flows
  • Customer journeys
It is a great product and has been helpful in a number of different ways throughout our organization

Evaluating Groove and Competitors

Groove Implementation

Groove Support

They have always been available when needed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Not needed.
Yes - Yes
Their was a bug with our integration with Salesforce so our AE was able to get us on a call with the developer and troubleshoot.

Using Groove

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Tracking
  • Salesforce sync
  • Flows

Comments

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