Item: Groove by Clari
Rating: 10
Author: Ludmilla Protte

Overall Satisfaction with Groove

Use Cases and Deployment Scope

We use it linked into Salesforce that saves a lot of time. I also use Groove Dialer and it is an awesome tool for my daily work. The possibility to schedule emails and create flows is one of the higher positives points to me. It is an intuitive platform that makes it easy to use all the tools available within it.

Pros and Cons

Pros

Groove Dialer.
Email schedules.
Flows creation.
Link with Salesforce.

Cons

I really don't see room for improvement.

Most Important Features

Dialer.
Flows.
Email schedule.

Return on Investment

Increase productivity.
Faster deal cycles.
More retention.

Usability

Alternatives Considered

I do not know other companies other than Groove so I can't compare.

Key Insights

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Other Software Used

Axiom Sales Force Development

Likelihood to Recommend

Groove is super appropriate in scenarios where a professional needs a lot of organization and for streamlining his time.

Using Groove

Users and Roles

500 - Saving time

Support Headcount Required

10 - We have someone by groove which gives us support when needed

Business Processes Supported

CRM integration
Groove dealer

Innovative Uses

there is no innovative until where i know

Future Planned Uses

I think we already use them all

Likelihood to Renew

Because the plataform is really helpfull.

Evaluating Groove and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability

Evaluation Lessons Learned

I am not responsable to the contract part.

Groove Implementation

Implementation Rating

No. This issue is not up to me.

Implementation Details / Implementation Partner

Don't know

Implementation Phases

Not sure -

Implementation Issues

Not sure

Groove Support

Support Rating

They always attend the expectations.

Groove by Clari Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Poor followup

Premium Support

No.

Bug Resolution

Exceptional Examples of Groove by Clari Support

To set up my groove dealer.