Groove or a nice way to cross-reference your emails, take actions, remind you of a task
December 23, 2021

Groove or a nice way to cross-reference your emails, take actions, remind you of a task

Matthieu Ledez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

- Log on Salesforce all communications - Track email and amount of times being read - Track and send email templates - Reminders I know I could learn more and do more through Groove, in my plans!

Pros

  • Remind me of emails or any compulsory thing to do.
  • Log in Salesforce communication.
  • Track and send out templated emails.

Cons

  • A broader set of possibilities (auto-correct in emails like Grammarly, suggestions on email templates).
  • More integrated overall with Gmail to make it a seamless experience (already is but there is room for improvement).
  • More content on how to write powerful emails.
  • Log Salesforce.
  • @ Tracking.
  • Reminders.
  • Templates.
  • Increase productivity by lessening the time spent on sending emails that could have been templates.
  • Reminders allow us to remain loyal to our client duties, commitments.
  • Customer insights (unresponsive because never read emails, or reviewed them multiple times which suggests internal discussions,...)
Groove allows to make emails more insightful, with more information than just words, allow to cross-reference communications on different other channels and software like Gmail or Salesforce with its smooth integration. Though, logging in to Salesforce should be really fastened as it takes 10-15seconds when it could be logged automatically. The time gained from Groove really does make up for those seconds spent logging in to Salesforce which provides then visibility to the entire customer-facing teams interacting with the customer, keeping everyone aligned and informed.
I never really used add-ons on Gmail as I relied only on Gmail to provide me with the tools I needed to organise my email inbox, I was wrong. Groove provides the clarity I need and allows me to report on my work and all the little things of every day that we do with clients that will be visible to anyone in the company thanks to the previously mentioned integrations available.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

- Customer facing roles - Basically any job with duties, timelines, internal-external communication, client facing communication, templates, or integration with other software like Gmail or Salesforce.

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