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Keep Groovin'
March 09, 2022

Keep Groovin'

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove for all of our client outreach, emails, calls, calendar invites, etc. It organizes our messaging, integrated with our CSM, and helps us to see what prospects are engaging with our outreach. We use the Groove plugin to update Salesforce data, track emails, schedule flows, and follow up directly within the platforms we already use like Gmail.
  • Tracking Emails
  • A/B testing on outreach
  • Integrating with Salesforce
  • Click to call needs improvement
  • Email tracking could be more robust
  • The omnibar sometimes gets in the way of the screen
  • Flow customization
  • Email Tracking
  • Prospect Engagement
  • Increased volume of outreach
  • Closed bigger deals
  • Track our opportunities more closely
I think there's a lot that could be improved on this point for Groove. We used Outreach before and honestly the user experience was much smoother. I think Groove has deeper and better integrations with Salesforce but it's a bit clunky when you start getting into the everyday workflow, especially with the dialer.
I probably save 10 hours a week by using Groove rather than trying to do all things by hand. When I first started with the org, we were using MailChimp and calendar reminders to organize and Groove is a huge improvement over that. Still, quite a bit to be improved as I mentioned, but overall it saves a ton of time and energy.
  • Outreach
I prefer Outreach, but the choice was not up to me. Whoever sold us Groove over Outreach must have been one heck of a salesperson, because it's not as good from my experience. If I had a choice I would choose Outreach just because I feel like it was much easier for me to use and I didn't have as many issues with the dialer and tracks as I do with Groove.

Do you think Groove delivers good value for the price?

Not sure

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove go as expected?

I wasn't involved with the implementation phase

Would you buy Groove again?

No

Outreach, Slack, Zoom
I think Groove is great if you have a lot of accounts that require different levels of action. The ability to easily create flows and share them with others is great, especially when working with a pod of closers and setters. It's also really good if you're using Salesforce since the integration is pretty robust and allows for a lot of updating directly within the platform.