Overall Satisfaction with Groove
In my department, we provide operational support for Admissions and Student Success teams. They use Groove to schedule meetings, track email open rates or click rates and connect that information directly into Salesforce Records. Groove allows us to log email communication and threads with our clients and improve contact rates for them. Before groove, we were using another product for clients to schedule events on calendars, this software didn't allow the flexibility that Groove does in setting different meetings types, lengths, and descriptions. That has been the biggest pro of using Groove for our department.
- Groove has increased productivity of employees
- Groove has increased NPS (net promoter scores) from clients as outreach is increased
We save about 5 hours each week from the automations that Groove provides. It has been a game-changer for our KPIs in our department and improved our promotional cycles.
Do you think Groove, a Clari company delivers good value for the price?
Are you happy with Groove, a Clari company's feature set?
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
We love most of the features from Groove that we have access to like email response tracking, connections to Salesforce records and our CRM system, calendar functionality, etc. The one thing we do not like as we expand across different programs is the inability to have more than one calendar or more than one email alias attached to a singular Groove account. This has become a larger issue for our department over the past year or so.
Evaluating Groove and Competitors
Yes - Coconut Calendar, we wanted to replace with Groove because coconut didn't connect well with email tracking. Groove tracked metrics a lot more substantially than Coconut did. Additionally, Groove was a better deal with support for integration with Salesforce.
- Product Features
- Product Usability
Definitely product features and usability. The student engagement department would be using the feature to track all communication and metrics moving forward. We needed accurate tracking for promotions and student outreach needs.