Item: Groove
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I utilize Groove for call management and outreach as a part of my daily responsibilities. It helps me stay organized and ensure I am on top of my game when reaching out to clients. Creating templates, sending reminders, and sharing among my colleagues are only a few of the capabilities that help me be efficient.

Pros and Cons

Organization- allowing me to break down my outreach by groups and save templates is very helpful.
Allowing me to see when a client opens an email allows me to stay on top of my game.
Sending me notifications daily to my inbox helps ensure me that I never miss a beat.

I wish that I could see the last time that I contacted someone... ex, I don't always do my Groove flows on the exact day they are scheduled for so I would like to see how long it has been since I last contacted someone before I email the again.

Most Important Features

Automation
Read receipts
saving templates

Return on Investment

Increased productivity- I send emails in a fraction of the time it would have taken me otherwise.

Usability

It is clean and easy to use, and has a simple UI. Sometimes formatting is a little off on templates but nothing major that isn't fixable.

Alternatives Considered

N/A, I haven't used any other platform.

Key Insights

Do you think Groove delivers good value for the price?

Yes

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

Yes

Did implementation of Groove go as expected?

Yes

Would you buy Groove again?

Yes

Other Software Used

Microsoft Teams, Salesforce CMS

Likelihood to Recommend

It is well suited for daily use- allowing me to not only be reminded of tasks but be super-efficient in being able to send out 50 emails very quickly or automate my emails as well as a superior feature. I think it is less appropriate when you are trying to one-off send an email to someone that's not in a template.

outreach management
outreach automation
efficiency

Innovative Uses

Automate emails and invites

Future Planned Uses

Use it to reach consultants as well as clients

Likelihood to Renew

It is very easy to use and makes my job efficent and organized. Couldn't get through my day without it!

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Efficent, organized & easy to use!

Overall Satisfaction with Groove