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Groove, a Clari company

Groove, a Clari company

Overview

What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency…

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Recent Reviews

Love groove!

10 out of 10
August 10, 2023
Incentivized
It makes outreach Sooo easy! I never lose track of a prospect and love love love the omnidialer bar feature. Would not be able to succeed …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Groove, a Clari company

Groove, a Clari company

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What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Close CRM?

Close.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.

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Product Details

What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove states they enable more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises.

Groove, a Clari company Features

  • Supported: Email, Calendar & Activity Tracking
  • Supported: Multi-Channel Campaign Automation
  • Supported: Streamline Workflows and Prioritize Tasks
  • Supported: Revenue Intelligence
  • Supported: Sales Dialer
  • Supported: Sales Automation

Groove, a Clari company Screenshots

Screenshot of Sales Engagement Platform for Revenue TeamsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Revenue teams at companies can use Groove to streamline their workday and drive productivity.

Groove, a Clari company Videos

Groove offers Connected Sales Execution to make sales strategy actionable. Users define custom playbooks, assist and align sellers in real-time, and apply insights to learn and evolve.
EVERFI’s EVP of Revenue Enablement, Caroline Holt, shares how her team is using Groove to make reps more productive, effective, and happy.
WealthEngine's VP of Sales Development & Partnerships, Khris Fenton, talks about how WealthEngine boosted sales productivity by 60% while achieving 100% adoption across multiple team.
Tenable's Senior Director - Growth Marketing, Operations and Technology, Matt Mullin, discusses the value Groove provides for his team.

Groove, a Clari company Integrations

Groove, a Clari company Competitors

Groove, a Clari company Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Groove, a Clari company Downloadables

Frequently Asked Questions

Outreach, Salesloft, and InsideSales Playbooks are common alternatives for Groove, a Clari company.

Reviewers rate Availability and Performance and Online Training highest, with a score of 9.1.

The most common users of Groove, a Clari company are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(966)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
July 17, 2023

Multi-tasking made easier!

RM
Renz Montano
Account Manager
Uber (Package/Freight Delivery, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Through this platform, it helps us make sure that we can easily communicate with our clients not just through email but phone calls as well. Overall, this is a great experience since it also has user friendly interface which makes it easier to reach out and reply to customers whenever they have questions.
Pros and Cons
  • Automation of sending emails - this makes communicating through customers easier since we can easily contact them not just through a phone call but with email as well
  • Great job with Customer service. Issues are addressed as soon as possible and there's always an update regarding its status
  • Does a great job with administrating the Salesforce extension
  • Somehow, it would be great if the interface for customer support is easier access since Groove somehow comes with convenience
  • It would be great if Groove can be linked to another campaign so minimal modification is needed whenever there's update in the tools permission
  • It's sometimes challenging to create and track down notes since there are times where it is confusing and hard to navigate
Likelihood to Recommend
Groove is a great help with sending email through customers since the email thread can be easily accessed not just by the current employee who handles the salesforce account but also the next user who will access it. Sometimes, it is less appropriate because there's too much of everything where you are about to do a simple task. For example, you will need to press multiple keys just to get through the send email interface
Most Important Features
  • Convenient way of sending emails to salesforce account and customers since there is no need to open a another website/tab just to do the same task
  • Easier to track notes since it is saved in the account with automation so it can be easily reviewed
  • User Interface which is multi-task friendly. While in sales force, groove gives the access to read email threads as well as check the timestamps per response which overall makes it more efficient when responding to one
Return on Investment
  • It gives the privilege of receiving updates whenever our emails are reviewed and if a response was sent which somehow give us a reminder on a very buys day
  • Its a jack of all trades type of extension since it would allow us to manage accounts while sending actual emails to customers
  • It has a feature where we can review the account in salesforce and respond to the email on the same page which is more convenient and savvy specially for customers who are also busy most of the time
Usability
9
I like to give it a 10 but there should always have room for improvement. So far very minimal miss on the extension since it gives nothing but convenience and easier communication with customers as well as relaying information to the people under the same company. This actually makes our overall productivity efficient
Alternatives Considered
  • Groove
N/A
Users and Roles
Each one of them is actually a sales personnel who also uses groove as well to communicate not just internally but with the customers as well. And on our end, we use it to partner with business managers from other region and communicate internally to make sure that everything is calibrated
Support Headcount Required
We handle different type of concerns such as client success management, sales, customer support, managers, and leaders. Although we support different fields per team, we use groove not just to communicate with customers but also to monitor all of the emails that are being sent by our business. With this, we ensure that both external and internal emails are utilized professionally
Business Processes Supported
  • Email messages monitoring
  • Customer communication
  • Faster interaction between employee and customer
Innovative Uses
  • I never imagined that communicating with customers' personal email through CRM is possible
  • Notifications when sent emails are accessed for monitoring purposes
Future Planned Uses
  • Sending text messages to customers and clients
  • Monitoring account activities
  • Receiving notifications whenever customers try to communicate
Likelihood to Renew
9
I actually don't have any complaint regarding groove. It's just that I will give 9 since I confidently believe that there'd be updates in the future which would be more optimal not just for us users but for the business as well. The only regret I have with groove is I was not able to use it before the current company that I'm employed.
Products Replaced
Not Sure
Key Differentiators
  • Ease of Use
Email utilization. Sending and opening emails has been more efficient with the help of Groove. Not just that, but with this feature, we dont need to open our work email in order to communicate and contact customers which is more efficient since we can directly use it together with our CRM
Evaluation Lessons Learned
N/A
Support Rating
10
Skip
Easy Tasks
  • Receiving email update using this tool
  • Sending emails on a CRM using our own business email
  • Less complicated way of composing emails to communicate with customers
Difficult Tasks
  • None. The only difficult thing in groove is the first time using it
  • As of the moment, there are no function that gives me difficulty with using groove
  • So far so good. My overall experience with groove is awesome
Mobile Interface Availability and Impressions
Yes, but I don't use it
January 20, 2023

Groove - The Best Sales Engagement Tool

Verified User
Employee in Sales
Computer Software Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use Groove daily within my organization. I start my day by checking my email to see my "Tasks" for the day and also shows me my results from the prior day. In addition, it shows me exactly who opened my emails, from what company and their email. Upon checking that I get into the tool and it shows me exactly what must be done that day wether its calls, emails, linkedin steps, whatever. As a BDR this is very helpful to know what must be done for the day and it is very easy to follow and I always know what I must do.
Pros and Cons
  • Very easy to log in and see what is due that day
  • Love how easy it is to see my activity for the day, week, month, etc
  • Shows prior engagement with the prospect you're reaching out to
  • Very easy to make calls straight from the application
  • I tend to get an error message every once in a while which completely shuts me off from using Groove
Likelihood to Recommend
Without Groove I wouldn't be able to do my day to day. It shows exactly what is due for the day and it is very easy to put contacts into your flows.
Most Important Features
  • Analytics
  • Calling
  • Automated emails
Return on Investment
  • Increase productivity
  • Easier to get in touch with prospects based off flow steps
  • Overall win/meeting rate
Usability
10
Groove is very easy to navigate and I think its a very easy tool to maneuver and understand. Before Origami, I had no prior experience with Groove and it took me 1-2 days to learn it and catch on.
Alternatives Considered
  • Outreach
Before Groove I used Outreach at my last organization and think the tools are pretty similar. I will say I like the flow steps better in Groove and the analytics are better to me. The design also looks nicer on Groove.
Other Software Used
Users and Roles
150
Sales for the most part
Support Headcount Required
1
Mostly sales operations people
Business Processes Supported
  • sales engagement
  • prospecting
  • setting meetings
Innovative Uses
  • checking open rates
Future Planned Uses
  • getting more folks involved
  • getting more sellers licenses
Likelihood to Renew
10
I use groove everyday and can't live without it. It helps steer my day and tells me exactly what I need to do. I recently stepped into a new role and still use it.
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Evaluation Lessons Learned
n/a
Implementation Details / Implementation Partner
  • Implemented in-house
Change Management Lessons
Change management was a minor issue with the implementation
Implementation Issues
  • wasn't around for implementation
Implementation Rating
10
Heard it went very well and everyone was very satisfied.
Training Types Used
  • Online Training
Online Training
10
went very well, there was no issues.
Product Configurability
10
I think its just right. We were able to configure it to our specs pretty easy.
Configuration Lessons
Spend the time getting to know the system before anything.
UI Customization
No - we have not done any customization to the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
n/a
Support Rating
10
easy to reach
Premium Support
Not the buyer, don't believe so tho.
Bug Resolution
No
Exceptional Examples of Groove, a Clari company Support
Yes, they are usually pretty quick with results if something is not working.
Easy Tasks
  • open tasks
  • creating flows
  • spaces
Difficult Tasks
  • nothing really
Mobile Interface Availability and Impressions
No
Scalability
10
The scalability has been awesome. Many people in the org are now using it and doing so with success
Reliability and Availability
10
Groove has always been available for me.
Performance
10
I never have any issues with pages not loading or anything like that.
Systems Integrated With
  • salesforce
  • gmail
It was very easy to integrate those two.
Future Integration Plans
  • Salesforce
  • Gmail
yes they do.
Types of Integration
  • File import/export
  • API (e.g. SOAP or REST)
nope
Ease of Integration
10
Very easy to learn and use.
Integration Lessons Learned
Groove can integrate with most software
Pre-Sale Experience
10
Didn't personally work with the vendor but heard it went well.
Post-Sale Experience
10
Again, wasn't me but it went well.
Key Negotiation Points
Wasn't the buyer
Dealing with Groove, a Clari Company
n/a
Upgrade Process
No
Upgrade Benefits
  • usability
  • interface
Anticipated Benefits from Future Upgrades
  • everything's great right now
Future Edition Upgrade Plans
No
Migrating Between Editions
No
May 16, 2022

Efficent, organized & easy to use!

Verified User
Account Manager in Sales
Staffing & Recruiting Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I utilize Groove for call management and outreach as a part of my daily responsibilities. It helps me stay organized and ensure I am on top of my game when reaching out to clients. Creating templates, sending reminders, and sharing among my colleagues are only a few of the capabilities that help me be efficient.
Pros and Cons
  • Organization- allowing me to break down my outreach by groups and save templates is very helpful.
  • Allowing me to see when a client opens an email allows me to stay on top of my game.
  • Sending me notifications daily to my inbox helps ensure me that I never miss a beat.
  • I wish that I could see the last time that I contacted someone... ex, I don't always do my Groove flows on the exact day they are scheduled for so I would like to see how long it has been since I last contacted someone before I email the again.
Likelihood to Recommend
It is well suited for daily use- allowing me to not only be reminded of tasks but be super-efficient in being able to send out 50 emails very quickly or automate my emails as well as a superior feature. I think it is less appropriate when you are trying to one-off send an email to someone that's not in a template.
Most Important Features
  • Automation
  • Read receipts
  • saving templates
Return on Investment
  • Increased productivity- I send emails in a fraction of the time it would have taken me otherwise.
Usability
9
It is clean and easy to use, and has a simple UI. Sometimes formatting is a little off on templates but nothing major that isn't fixable.
Alternatives Considered
N/A, I haven't used any other platform.
Other Software Used
Users and Roles
300
Account Executives/ Sales
Support Headcount Required
2
Groove SMEs that know the ins and outs of how it can be best utilized/ technical aspects of it.
Business Processes Supported
  • outreach management
  • outreach automation
  • efficiency
Innovative Uses
  • Automate emails and invites
Future Planned Uses
  • Use it to reach consultants as well as clients
Likelihood to Renew
10
It is very easy to use and makes my job efficent and organized. Couldn't get through my day without it!
Easy Tasks
  • Email templates
  • Adding people to flows
  • automating
Difficult Tasks
  • sometimes logging to my CRM is difficult
Mobile Interface Availability and Impressions
No
March 14, 2022

A Huge Time Saver!

Verified User
Account Manager in Sales
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use Groove for sales outbound email campaigns, scheduling features, and G-Suite plug-in as follow-up email reminders.
Pros and Cons
  • Email campaign
  • Calendar link features
  • Email plug-in
  • Email template sharing
  • Analytics
  • Email plug-in often disconnects and I have to refresh my Gmail
  • It would be great if I can create a flow and share it with my SDR and ISR team that are also working on the outbound marketing campaigns in the same account. Right now, I can only share my template folder and not my flow.
Likelihood to Recommend
Great for outbound email campaigns and ABM sales and marketing.
Most Important Features
  • Sales outbound engagement via SFDC integration.
  • Shared scheduling link for multiple participants availability saves time and books appointments faster.
  • Most effective email campaigns can be measured and duplicated across the sales organization.
Return on Investment
  • Increased productivity.
  • Faster sales cycle.
  • Reduce administrative tasks so sales can focus on sales activity.
  • Future email feature enables sales to prepare outbound weeks in advance.
Usability
10
Groove is a great time-saving platform that's easy to use.
Alternatives Considered
Groove is the best sales enablement tool I've ever used. The email campaigns, scheduling, and automated features are the most impactful for my role as an enterprise strategic account executive role.
Other Software Used
InsideSales Playbooks (formerly XANT Playbooks), Microsoft 365 (formerly Office 365), Mailchimp
Users and Roles
600
Sales and customer success
Support Headcount Required
2
I was not involve in that team
Business Processes Supported
  • Sales email campaigns to generate and retain revenue
  • SFDC integration to measure customer engagement
  • Shared calendar scheduling link for large meeting coordination
Innovative Uses
  • I use the shared scheduling link so customers can easily schedule meetings with me
  • Other team members that support my accounts can use this shared scheduling link to save them time and schedule meetings faster
Future Planned Uses
  • Provide automatic drip email campaign to the triggered by ZoomInfo intent data or a web search surge. This will help generate more inbound leads and/or trials.
Likelihood to Renew
10
It's a great tool
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
As an enterprise sales account executive, any solution we use has to be easy, time-saving, and scalable. Groove executes on all points.
Evaluation Lessons Learned
I have no regrets. I love using Groove.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Issues
  • No issues were encountered
Implementation Rating
10
My personal license implementation was great!
Training Types Used
  • Online training
  • in-person training
In-Person Training
9
The CSM was very knowledgeable and helpful.
Online Training
10
The CSM was knowledgeable and helpful.
Product Configurability
10
Just right.
Support Rating
10
We have a dedicated rep who is very responsive.
Premium Support
No. I was not part of the buying committee for Groove.
Bug Resolution
Yes
Yes
Exceptional Examples of Groove, a Clari company Support
I emailed my Groove CSM for training and receive a response within 24 hours.
Easy Tasks
  • Email templates
  • Email flow
  • Scheduling link
Difficult Tasks
  • Email plug-in often does not work
Mobile Interface Availability and Impressions
Yes, but I don't use it
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