Groove gets me in the groove!
August 03, 2022

Groove gets me in the groove!

Thafir Abrahams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove allows me to create templates for common emails that need to be sent. This makes for much more efficient and quicker outreaches and houses numerous templates for various cases that can easily be accessed through the integrated Groove icon in Gmails email tab. The ability to use booking links to send to customers in order for them to schedule calls makes call management easier as well as being able to set buffer times for calls so as not to back up multiple calls one after the other provides me with time management and task allocate better!

Pros

  • Call Scheduling
  • Email Templates
  • Email viewing

Cons

  • If I copy and paste a drafted email from Word to Groove that includes bullet points when using that email in Gmail the bullet points have construed spacing.
  • Sometimes the email templates do not load in Gmail but I am not sure if that could be a problem on my end.
  • Call Scheduling links
  • Groove Widget in Gmail
  • Call buffering
  • Reduced Admin Costs
  • Increased efficiency
  • Assists with retention email strategies
It's usability is simple and easy to navigate and I do not find any drawbacks when using it.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Groove is really well suited for customer-centric roles as it mitigates the effort and time used for multiple outreaches or having to retype emails or having to draft emails. I enjoy the ability to create folders as well so perhaps some emails need to be tailored for a particular period of time but the context of the email must remain the same, creating folders and having quick access to them is a dream when having to reach out to large groups of emails.

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