Just didn't work for us
February 10, 2023

Just didn't work for us

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We used Groove for sales outreach in our BDR and sales teams.

Pros

  • Overlays with Salesforce
  • Allows me to track how much outreach of different types I do
  • Logs things to Salesforce

Cons

  • In my experience, it only works some of the time
  • Outbound calls are often flagged spam
  • It my experience, it does not accurately track open rate of emails
  • Organizing outreach for BDRs
  • Putting together flows for BDRs
  • Syncing with Salesforce
  • We didn't love it and switched
  • In my opinion, it wasn't the best
  • The overlay with Salesforce was the best part
It's like a scaled down version of Outreach. I had high hopes, but it just didn't perform.
Groove integrates with Salesforce better than Salesloft did when we had it, but is worse at tracking open rates and frequently had numbers showing up as spam. We're just getting started with Outreach, but so far it integrates well with Salesforce and my connection rate is much better. Groove just did not work much of the time which led to frustrations.

Do you think Groove, a Clari company delivers good value for the price?

No

Are you happy with Groove, a Clari company's feature set?

No

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

No

Would you buy Groove, a Clari company again?

No

Doesn't accurately track and functionality is limited.

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