Guru best for work from home companies
September 25, 2023

Guru best for work from home companies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

In my company, Guru is used to keep all the information such as fleet profiles and basic rules. This is super useful as having all this info is hard to filter through. Guru allows for a simple and clean way of displaying and searching for the info needed. It provides easy use to update profiles and info without having to go through emails. And it ensures that everyone on our team at some point read the updated profiles given allowing for our company to be updated simultaneously across the us.

Pros

  • Quick and Easy - simple to look up info that is needed
  • Love the tabs for individual sections to allow quick look ups - ie. Favorites
  • Ability to ask questions within Guru & add new cards as well

Cons

  • Having to clear cookies & cache in order to use Guru - have to press enter when searching rather than it auto populating as you type
  • Group Mass Messaging - Work form home company- this allows all info to be displayed and accounted for without use of e-mails.
  • Multiple Cards can be open at once
  • Search by key words
  • It allows for us to simply just focus on getting service dispatched. There is no hassle to look through notes or old info with that info being easily accessible by just typing in Guru's search bar.
  • All info stored in one place for all agents to view
I dont believe ive used anything like Guru. It stands out on its own and provides the resources needed for the company. Guru is perfect for companys that allwo for work from home. There is no confusion in info given or laid because everyone on the team sees the same thing.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru helps with keeping basic information about our customers so its all in one place. This makes it easier for the dispatchers to quickly look and see if shops are able to service. It helps keep all the numbers that are needed to be relayed and provide info quick and easy. However, in my opinion, Guru isnt best for asking questions if you dont know what your looking for which can be tedious.

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