Great as a knowledge base tool, not so great navigation.
June 25, 2024

Great as a knowledge base tool, not so great navigation.

Eva Han | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use it as the company's internal knowledge base. It addresses the need for a central location for employees to access the critical information they need to do their jobs. It also helps us manage that content to ensure it's up-to-date and fresh for our employees.

Pros

  • Internal processes explanations.
  • Central place for access to asset links.
  • Informational company topics.
  • Company initiatives and KPIs.

Cons

  • Navigation in finding content.
  • Summary of updates.
  • Notifications of content (right now you have to opt in).
  • Single source of truth on company content.
  • Easy for content creators to create and share what they need.
  • Access and permissions get us the right amount of control and permissioning.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

A scenario where it makes sense is a platform to organize your company content and knowledge base. It has the right access level and permissions. A scenario where it doesn't make sense is that it's limited in its navigation. So it's not really a one-stop shop; it needs a presentation layer or improvements in that area.

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