Guru's Stardom!
July 29, 2024

Guru's Stardom!

Mark Glen Berdin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru was used as our Knowledge base tool. This can greatly help us as Senior Support Advisor in assisting our clients with their, issues, requests and other various Shopify-related concerns. Being a Senior Support Advisor, my main task is to provide assistance to our clients with regards to their concern. Then I will have to use the Guru since all knowledge base are saved from Guru.

Pros

  • User-friendly
  • AI usage is helpful
  • Seamless
  • Text Search is great

Cons

  • Short Text Search capability
  • Categorizing from A to Z if possible
  • More AI functionality
  • Generate more positive feedbacks
  • Increase in stability
  • Increase positive rating
For me, Guru has been my best friend whole throughout my career. I have been using it since I started my job with Shopify. It makes my job easier. It also help me in most cases where I am lost and when I do not know what to do. The AI feature greatly alleviates the process of finding the right answers.
Guru fairly competes with the other three this is specially in terms of usage. Guru has been by far the best tool for me in terms of knowledge based tool to use for customer support and providing services. It's AI feature also adds to its better usage already. I commend Guru compare the others.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is our main tool in assisting our clients, it contains knowledge base about our process and all related issues with its respective resolution, steps, recommendations and solutions. Its main purpose is assisting us to provide the best customer service to our clients. Also, Guru serves as our best friend so that we can deliver what is expected of us.

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