Guru's Stardom!
Overall Satisfaction with Guru
Guru was used as our Knowledge base tool. This can greatly help us as Senior Support Advisor in assisting our clients with their, issues, requests and other various Shopify-related concerns. Being a Senior Support Advisor, my main task is to provide assistance to our clients with regards to their concern. Then I will have to use the Guru since all knowledge base are saved from Guru.
Pros
- User-friendly
- AI usage is helpful
- Seamless
- Text Search is great
Cons
- Short Text Search capability
- Categorizing from A to Z if possible
- More AI functionality
- Generate more positive feedbacks
- Increase in stability
- Increase positive rating
Guru fairly competes with the other three this is specially in terms of usage. Guru has been by far the best tool for me in terms of knowledge based tool to use for customer support and providing services. It's AI feature also adds to its better usage already. I commend Guru compare the others.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes


Comments
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