Amazing for Internal Knowledge Base
August 14, 2024
Amazing for Internal Knowledge Base

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an internal knowledge base, like the Notes app or a Google Doc. Guru allows us to share all of that knowledge effectively, especially for things that we don't necessarily want to publish for customers. We can add cards and edit cards really easily and then it's there for everyone to use and see. We also keep internal process docs in Guru which are easier to find and keep track of than Google Docs.
Pros
- Easily add and edit knowledge.
- Search for a card and find the answer.
- Integrate with Zendesk for auto updated resources.
Cons
- WYSIWYG editor on cards.
- More native integrations for auto refreshed resources.
- Allow for cards to have no verifcation.
- Our internal users are able to capture knowledge in one place (instead of individual knowledge bases).
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes

Comments
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