The Best Knowledge Base
November 04, 2024

The Best Knowledge Base

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as a knowledge based. It has all the details and process we need to know about our product. As we support a big brand of streaming service, we have rules and policy we needed to know in order to deliver the best and quality support for our customer. Guru has the best system to store all information in orderly and organized database for all the things we need to remember. Guru is our right hand to deliver the best customer service. From advisors and agent support, legal support, artists support and especially for customer support it was stored in a way that easy to understand and navigate.

Pros

  • Store all knowledge in organized way
  • Easy to navigate and user friendly
  • Organized in a way that everything is within reach and understandable

Cons

  • Guru can be more customized for its users end
  • It can also have some more tips and tricks occasionally
  • Notification for desktop if there's new update
  • It was improving our knowledge to our business more.
  • It sometimes confusing, the drop down, but in a long run it was easy to understand.
  • Guru is easy to navigate it give us better performance to our handling time.
As a customer service support, I use it every day, every case I have. It was easy to use and navigate. It's our Google but better and more accurate and reliable. I even use it for past time to explore more features I haven't seen yet as it has always new things to offer.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is best used in storing knowledge for an extensive data without compromising the smoothness and easy navigation of the service. I was able to navigate it well even if I'm not tech savvy. It's not confusing and intimidating in terms of its interface. There was always a new feature or update that we did not know we needed until it was there.

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