GURU and its benefits
November 26, 2024

GURU and its benefits

Abigail Gregorio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use GURU as our main source of knowledge that we mainly use in our everyday work. GURU is our bestfriend when it comes to the process that we need to do, to provide the best assistance for our customer's satisfaction with our service. In every case we handle it's really required for you to check first GURU to make sure that the instructions that you'll be providing is right and accurate.

Pros

  • Give accurate instructions and steps in every scenario
  • Give information and details that can really help in every case and scenario
  • Give a lot of alternatives and options that can help us solve an issue
  • Lots of knowledge that you can really use in assisting your customers
  • Give some insights in every feedback that was submitted by the customers
  • Accurate in all ways specially when it comes to the things that you might do or not do.

Cons

  • The search bar needs to be improve
  • The filter and other detail that is usually linked into other GURU cards
  • GURU only has positive impact as per observing since the company is really using it.
Because we really use it everyday, in all ways. Even if we still don't start our shift yet we open GURU first to check some updates, buzz, and mixtapes that might help us through the day that we're engaged to our customers.
GURU has all the information that everybody needs, it's also a tool that's very user friendly that even beginner can cope up. Even though you need to read it every detail we can assure that it's really helpful for the employees not like others that it will require a lot of knowledge before you can familiarize on how it works.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

GURU really helps us in all ways in every way that it could, in our everyday job we really take a lot of scenarios and cases from our customers that has different kinds of issue. We only relay to our saved GURU cards to make sure that were doing the right thing for our customers specially when it comes to troubleshooting processes. GURU already has different kinds of steps for every device that our customers might use that's why it's very easy for us to provide them the most accurate resolution.

Comments

More Reviews of Guru

  1. Home
  2. Knowledge Management Systems
  3. Guru Reviews
  4. User Review of Guru