Guru Review
November 26, 2024

Guru Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I use Guru to access troubleshooting steps, product information and customer - specific data to resolve issues as faster I can. I can access the information I need in a structured format and my teams share validate knowledge across departments ensuring that everyone has the latest and most accurate information.

Pros

  • Organizes all critical information in a single platform allowing me to access knowledge without leaving my primary workspace
  • It makes creating, tagging and organizing knowledge which is useful for my team when they create new documentation
  • It offers verification workflows that prompt subjects - matter experts to regularly review and update content ensuring that knowledge is current and reliable

Cons

  • Verification feature is helpful but it could be improved to allow more granular control
  • It only integrates with popular platforms like Slack etc
  • I would like more customizability such as the ability to create complex templates or insert interactive elements
  • Streamlining knowledge access, enhancing team productivity and improving response consistency
  • It allows me to get up speed quickly and contribute to business goals as soon as I can
  • Information is always up to date which support accurate desicion making across teams
The interface is clean, intuitive and easy for my colleaques and me to navigate with minimal training required to get started. key features like the browser extensions, integrations with popular platforms such as Slack and in context knowledge suggestions make it highly accessible within everyday workflows which is a significant usability benefit
Confluence is a strong option for organizations that need in depth documentation capabilities and complex structuring options however interface can feel cumbersome for users like me seeking quick access to information.
Compared to Confluence Guru is more streamlined for day to day knowledge access and offers a better in context knowledge experience especially with its browser extension which brings up information directly in relevant workflows

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

I have really quick, reliable access to accurate information to address customer inquiries efficiently trough a browser and it's making me work much faster then usual and easier to resolve issues . I can use Guru to access and share curated resources like pitch decks, objection - handling guides and case studies directly .

Comments

More Reviews of Guru

  1. Home
  2. Knowledge Management Systems
  3. Guru Reviews
  4. User Review of Guru